Answers to the most common questions about our jewelry, shipping and orders.
Product Questions
What materials do you use to make your jewelry?
Our jewelry is crafted from high-quality stainless steel, known for its durability and hypoallergenic properties. We use surgical-grade steel as the base, finished with either premium 18k PVD gold plating or a refined silver coating for long-lasting shine and durability.
Is the jewelry tarnish resistant?
Yes! Our gold-plated and silver-finished pieces are made to resist tarnishing. They are SPF, water, moisturizer, and perfume proof. We offer a lifetime guarantee against tarnishing.
Can I shower or swim with the jewelry?
Yes, our jewelry is water-resistant and designed to withstand everyday activities like showering, swimming, and exercising.
Is the jewelry suitable for sensitive or allergy-prone skin?
Yes, all of our pieces are nickel-free and hypoallergenic.
What kind of packaging is used for the jewelry?
All pieces are carefully packaged in a frosted transparent zip bag to keep your jewelry safe during transport. A luxury gift box is available for purchase separately.
What are the differences between real 18K gold and PVD plated 18K gold?
Real 18k gold is pure solid gold, while PVD plated 18k gold features a high-quality gold coating applied over a durable base metal. This advanced PVD plating delivers the same radiant, luxurious look of solid 18k gold, with exceptional durability and resistance to tarnishing.
Do the jewelry pieces come with a guarantee?
Yes! All of our pieces are covered by a lifetime guarantee, covering tarnishing and damage to chains not caused by neglect. Please refer to our guarantee policy for details.
Shipping Questions
What is the delivery time for my order?
Orders are processed within 1-3 business days. Delivery then takes 1-3 business days within Sweden and 5-6 business days to the rest of the EU and worldwide.
Do you ship to my country?
We ship to all countries within the EU, as well as to selected countries worldwide, including the UK, Norway, Switzerland, the US, Canada and Australia. Available shipping options are shown at checkout.
Where is my package?
Normal delivery times are 1-3 business days within Sweden and 5-6 business days to the rest of the EU and worldwide. Please allow 1-3 business days for processing. Delivery times begin once your order is dispatched. During peak seasons, postal companies may experience delays. If you haven’t received your package after 14 days, please contact us.
I entered the wrong delivery information, what can I do?
Please contact our customer support team as soon as possible. If your order has not yet been processed, we can update the delivery address for you.
Orders
I haven’t received an order confirmation yet, what should I do?
Check your spam folder as sometimes emails can end up there. If you still haven’t received your confirmation, please reach out to us.
Can I return an item?
Yes, items can be returned if they are like new and within 60 days. Contact us to initiate the return process.
Do I have to pay import duties?
No, all orders within the EU are free of import duties.
Can I change an item?
We do not accept exchanges. However, you can return the item and place a new order for the piece you’d like.
Still have questions?
If you have any more questions you are welcome to contact our wonderful customer service team and they will get back to you as soon as possible!
support@setarelle.com