We know how important your jewellery is to you. That’s why every piece is made to last, and backed by a lifetime warranty.
What your lifetime warranty covers
Our Lifetime Guarantee protects you against any manufacturing defects from the moment your SETARELLE piece arrives. If you experience any of the following issues, we’ll make it right with a repair or replacement:
- Breakage, faulty mechanisms, or clasps
- Chains snapping
- Tarnishing or discolouration (beyond typical wear)
- Scratches (beyond surface-level wear)
What our warranty doesn’t cover
- Claims made using previously submitted photos
- Lost or stolen items
- Intentional damage or damage caused by third parties
- Excessive wear and tear
Examples of excessive wear and tear: Jewellery that has been subjected to intense or repeated misuse and shows damage beyond what we cover under our manufacturing guarantee.
Our promise to you
SETARELLE guarantees the quality of your jewellery for life. In the unlikely event a replacement piece also has a defect (though it hasn’t happened yet), we’ll continue to cover it under the same guarantee.
How to claim
To start a claim, simply email the following to support@setarelle.com, and we’ll guide you through the next steps.
- A clear photo of the item
- Your order number
- A description of the defect
Please note, claims without a photo cannot be processed.
SETARELLE’s right to decline claims
To continue offering our customers this level of value, we reserve the right to decline claims that don’t meet our criteria for manufacturing defects or fall outside the intended scope of this guarantee. In addition to the previously noted exclusions, this includes any claims flagged by our team as potentially false or fraudulent.
Start a claim